Answers to Your Burning Questions

We want you to enjoy your fire in comfort and safety, so we’ve compiled answers to the most frequently asked questions about our products.   Simply click on the Question Categories below.


Please use our Store Locator above to find where our products are sold in your area.

Can’t find an answer to your question?

Contact us and we’ll be glad to help.




Can I burn Pine Mountain® and Java-Log® Firelogs in my backyard fire pit or chiminea?
Yes. Pine Mountain® and Java-Log® Firelogs are appropriate for outdoor use, including fire pits, camping and chimineas as long as they are not burning in an airtight container. For chimineas, we recommend using our 2 Hour Pine Mountain® Firelog since the BTU content of a 3 Hour or 4 Hour log may be too extreme for the enclosed area. We also recommend contacting your local authorities to learn about outdoor burning regulations in your area.



Are Pine Mountain® and Java-Log® Firelogs safe for my chimney?
Yes. All of our firelogs are chimney friendly, burn cleaner and result in less creosote build-up than real wood. Our Pine Mountain® Classic Firelogs result in up to 66% less creosote build-up versus hardwood fires, while our 100% Natural Firelogs and Java-Log® Firelogs perform even better. Java-Log® Firelogs are also endorsed by the Chimney Safety Institute of America as a preferred and recommended safe-burning alternative to hardwood. Overall, Java-Log® Firelogs burn up to 8 times cleaner than hardwood fires.


Why do some manufactured fireplaces say it is not safe to burn manufactured firelogs?
When manufactured fireplaces were first introduced, their UL-Certification Tests did not address the use of firelogs, instead recommending the use of firewood. With the advent of manufactured firelogs and the environmental movement to save trees, most fireplace manufacturers changed their product labels and warranty information approving the use of UL-Classified solid fuels, including Pine Mountain® Firelogs and Java-Log® Firelogs.


Can I cook over Pine Mountain® and Java-Log® Firelogs?
Believe it or not, it is never safe to roast food over a fire, even a natural cordwood fire.


I have asthma. Can I use Pine Mountain® and Java-Log® Firelogs?
Our products have not been tested for asthma safety, so legally, we cannot recommend that people with asthma use them. However, our firelogs emit little to no smoke, so many people with asthma have chosen them as an alternative to burning cordwood or other kinds of firelogs.


If my pet or child eats Pine Mountain® or Java-Log® Firelogs, will s/he get sick?
None of the ingredients in our firelogs should be harmful. However, we do recommend contacting your veterinarian or doctor immediately. In addition, please contact our Consumer Affairs department for a copy of the corresponding Material Safety Data Sheet (MSDS) for assistance.


What are the ingredients in Pine Mountain® and Java-Log® Firelogs?
Please contact our Consumer Affairs department for a copy of the corresponding Material Safety Data Sheet or to answer questions.

Question Categories

How to Use Our Products

Question Not Listed? Inquire Below